Everything You Need to Know

FAQ & Terms & Conditions

Common questions answered honestly. If something isn't covered here, WhatsApp us — we respond fast.

Frequently Asked Questions

Your Questions Answered

The quickest way is to WhatsApp us on 07766 687117. Send us your journey details — pickup location, destination, date, time and number of passengers — and we'll reply with a fixed price fast. No forms, no waiting around.
Yes. The price we quote is the price you pay — no hidden extras, no surprises at the end of the journey. We believe in complete transparency on pricing from the very first message.
As early as possible is always best, especially for popular dates (Silverstone weekends, summer Saturdays, Christmas party season). That said, we do our best to accommodate last-minute requests — WhatsApp us and we'll check availability immediately.
Yes. We operate 24 hours a day, 7 days a week, 365 days a year — including Bank Holidays, Christmas Day and New Year's Day. Early morning airport departures and late-night returns are very much part of our regular schedule.
Yes. Every driver is DBS (Disclosure and Barring Service) checked, fully licensed to carry passengers for hire or reward, and professionally presented on every booking.
Our largest vehicle accommodates up to 35 passengers. For groups larger than 35, we can coordinate multiple vehicles. For very large movements, get in touch and we'll discuss a tailored solution.
Yes. We monitor your flight in real time. If your flight is delayed, your driver will know before you land. We adjust pickup times accordingly — you'll never be left waiting and we'll never leave without you.
Our primary coverage area is Bedfordshire, Milton Keynes, Cambridgeshire and Northamptonshire. We also travel further for the right booking — particularly for events like Silverstone, Ascot and London destinations. If you're not sure whether we cover your area, just WhatsApp us.
Yes. Subject to availability, you can request the Mercedes V-Class, the executive minibus or the larger coach. If you're unsure which vehicle is right for your group, we'll recommend based on your passenger numbers and the occasion.
For airport collections, we include a standard meet & greet waiting period. For other bookings, reasonable waiting time is included as standard. For extended waiting (full-day hire, events) this is included in the quoted price. We'll always agree the full terms when you book.
Please contact us as soon as possible if you need to cancel or amend a booking. Our cancellation terms are discussed and agreed at the time of booking. We'll always try to be reasonable — clear communication early makes a big difference.
Please let us know any mobility requirements at the time of booking. We'll do everything we can to accommodate your group's needs. Some requirements may require specific vehicle arrangements — the more notice, the better.
Terms & Conditions

Booking Terms

Bookings & Confirmation

A booking is confirmed when we have acknowledged your journey details in writing (WhatsApp or email) and you have confirmed acceptance of the quoted price. We recommend retaining your confirmation message.

Pricing

All prices quoted are fixed and inclusive of driver, fuel and standard waiting time. Any additional requirements agreed at the time of booking will be quoted and confirmed separately. Prices quoted are valid for the journey as described — changes to pick-up times, destinations or passenger numbers may affect the price.

Cancellations

Cancellations made more than 48 hours before the scheduled journey will incur no charge. Cancellations within 48 hours may be subject to a cancellation fee depending on the nature and duration of the booking. Cancellations on the day of travel may be charged in full. We will always try to be reasonable — early communication helps.

Passenger Conduct

Passengers are expected to conduct themselves in a manner that is respectful of the driver, the vehicle and other passengers. The driver reserves the right to refuse or terminate carriage of any passenger whose conduct is deemed unsafe, abusive or contrary to these terms. No refund will be given in such circumstances.

Vehicle & Equipment

Passengers are liable for any damage caused to the vehicle or equipment through their own negligence or deliberate action. Smoking is strictly prohibited in all vehicles. Any cleaning required as a result of passenger behaviour may be charged to the lead booker.

Liability

Minibus Man carries full public liability insurance. We are not liable for delays caused by circumstances beyond our control including road closures, accidents, extreme weather or civil disruption. We will always communicate proactively in the event of any disruption to your service.

Luggage

We will make every reasonable effort to accommodate all passenger luggage. For very large groups with significant luggage requirements, please advise us at the time of booking so we can ensure the correct vehicle is allocated.

Data & Privacy

Journey details and contact information provided to us are used solely for the purpose of fulfilling your booking. We do not share your data with third parties. Please refer to our Privacy Policy for full details.

Contact

For any questions about these terms, please contact us via WhatsApp on 07766 687117 or by email at tye121@icloud.com.

Still Have Questions?

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WhatsApp us directly — we respond fast and we're happy to answer anything before you commit to a booking.

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